RETURN & REFUND POLICY

(Shop With Confidence)

Eligibility for Returns

You may request a return if:

• The item is damaged or defective

• The wrong item was delivered

Requests must be made within 7 days of delivery.

Non-Returnable Items

The following items cannot be returned:

• Items used, worn, or damaged by the customer

• Items without original packaging

• Flash Sale items (unless defective)

Return Process

1. Contact support with your order number

2. Provide photos or videos of the issue

3. Wait for return approval

4. Send item back if instructed

Refunds

• Approved refunds will be processed within 5–10 business days

• Refunds are issued to the original payment method

Shipping Costs

• Return shipping costs may apply unless the error was ours

Need Help?

Contact our support team at:
support@shaqmall.com